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HubSpot Inbound Marketing Certification Answers
- There are 60 questions.
- The exam takes about 1 hour to complete.
- You must answer 45 questions correctly to pass.
- You must wait 12 hours between attempts.
- You have 3 hours to complete the exam.
Some questions:
- Marketing automation
- Data hygiene
- Tech stack
- Segmentation
Addressing data privacy is a portion of which part of your internal processes?
- Tech stack organization
- Cadence and content
- Data hygiene
- Journey mapping
You should conduct buyer persona interviews with all of the following people EXCEPT:
- Your customers.
- Prospects actively going through the sales cycle.
- People who never considered your solution.
- People who considered your solution, but chose a competitor.
- Delight
- Engage
- Attract
- Consideration
Why are chatbots a great tool for strategically using marketing automation and AI?
- They can mitigate friction regarding availability.
- They are the primary tool for streamlining cadence and content.
- They are used for journey mapping.
- They can create buyer personas.
Cobbling together software parts that do not all use the same database increases the risk of what?
- Marketing automation
- AI
- Clean data
- Dirty data
- The active research process someone goes through leading up to a purchase.
- The process by which an anonymous visitor becomes a known lead.
- Unnecessary for inbound marketing.
- The process of separating your contacts into smaller groups of similar profiles.
- Why are you sharing this content?
- What are your expectations after promoting this content?
- What content are you sharing?
- What distribution channels are you planning to use?
- Data
- Cookies
- Buyer personas
- Funnel reports
- Buyer personas
- Workflows
- Independence
- Mutuality
- Advertising
- Web Analytics
- Funnel reports
- TikTok
Fill in the blank. Explicit segmentation is synonymous with ______.
- Behavioral marketing
- Strategy
- Correlation
- Causation
- Your martech stack
- The buyer’s journey
- How social media platforms work
- How to publish blog content
- 78%
- 85%
- 90%
- 95%
- Effortless
- Energizing
- Empathetic
- Elephants
How can you balance multiple content distribution goals?
- Identify your primary goal against any secondary goals.
- Assign a DRI for each of your goals.
- Identify your primary goal and ignore all other goals.
- Revise your goal because you can’t have multiple initiatives.
How can you ensure your content drives action?
- Add a link to your company’s website.
- Include your company logo.
- Include a CTA.
- Add testimonials from customers.
How many buyer persona interviews should you aim to complete?
- 1-2
- 8-10
- 30-40
- There is no number of buyer personas interviews to aim to complete
- Define the interactions you want to track.
- Implement tracking.
- Analyze and report how people are behaving on your website.
- Use this information to segment your contacts.
Roughly how long should your buyer persona interviews take?
- 10 minutes
- 1 hour
- 20 minutes
- 20 minutes a week for a month
- Define the interactions you want to track.
- Implement tracking.
- Analyze and report how people are behaving on your website.
- Use this information to segment your contacts.
- True
- False
- True
- False
- True
- False
- True
- False
True or false: Statistical significance is an optional part of A/B testing.
- True
- False
- True
- False
- True
- False
- True
- False
True or false? Using people’s information in inbound marketing is not inherently unethical.
- True
- False
- True
- False
True or False? You should have at least 3 buyer personas.
- True
- False
Using software to check my writing for tone, level of formality, and fluency is an example of what?
- Clean data
- Dirty data
- Marketing automation
- AI
- Marketing automation
- AI
- Clean data
- Dirty data
What step should you always incorporate into your content creation workflow?
- Editing
- Writing
- Designing
- Distributing
What is a marketing experiment?
- A marketing experiment is a form of market research in which your goal is to discover new strategies for future campaigns or validate existing ones.
- A set of statistical rules that helps you define the credit assigned to each interaction a visitor takes along their buyer’s journey at your organization.
- A measure of the likelihood that the difference in conversion rates between a given variation and the baseline is not due to random chance.
- A type of marketing dashboard that helps you measure how well you’re solving for your buyer’s as they progress through their buyer’s journey.
- A measure of the likelihood that the difference in conversion rates between a given variation and the baseline is not due to random chance.
- A type of marketing experiment where you split your audience to test a number of variations of a campaign to determine which performs better.
- A set of statistical rules that helps you define the credit assigned to each interaction a visitor takes along their buyer’s journey at your organization.
- A type of marketing dashboard that helps you measure how well you’re solving for your buyer’s as they progress through their buyer’s journey.
What question can help define your decision stage?
- How do buyers describe their challenges or goals?
- What are possible solutions to address their challenge or goal?
- How do buyers perceive the pros and cons of each solution?
- What criteria do buyers use to evaluate the available offers?
- Customer segmentation
- Scalability
- Data hygiene
- Cadence and content
What role can a CRM play in effective martech stack?
- A CRM can help you measure, monitor and evaluate your online visibility and contain tools to help you build links, conduct keyword research and competitive analysis, audit your site and more.
- A CRM can help you create and curate awesome social content and schedule your posts as well as manage your social media tasks and measure your ROI.
- A CRM provides a centralized location to store all your customer data so you can nurture leads contextually, based on their information and where they are in the buyer’s journey.
- A CRM provides a centralized location to create and distribute valuable content to attract and retain a clearly defined audience.
Checking for statistical significance when testing a new marketing channel ensures:
- You developed a strong hypothesis.
- You’ve chosen the correct KPIs.
- You achieve similar results next time.
- Your hypothesis is correct.
Which distribution channel drives results fastest?
- Social media
- Google ads
- Website
- Brand mentions
Which distribution channels help drive new audiences? Select all that apply.
- Online forums
- Social media ads
- Guest posts
Which of the following is an example of someone in the awareness stage of their buyer’s journey?
- Dog-owner Dia struggles to handle their dog while walking because it whines and barks whenever another dog approaches. Dia wants their dog to stop this behavior, but isn’t sure why their dog is behaving this way. Dia watches a few YouTube videos and learns their dog is suffering from anxiety. Dia gives the dog anti-anxiety medicine.
- Dog-owner Dia struggles to handle their dog while walking because it whines and barks whenever another dog approaches. Dia wants their dog to stop this behavior, but isn’t sure why their dog is behaving this way. Dia conducts research by reading blog articles and watching YouTube videos.
- Dog-owner Dia struggles to handle their dog while walking because it disobeys and has anxiety when approaching new dogs. Dia is looking for a dog specialist to help, but isn’t sure whether to talk with a dog trainer, dog behaviorist, or veterinarian.
- Dog-owner Dia struggles to handle their dog while walking because it disobeys and has anxiety when approaching new dogs. They’re looking for a dog trainer that provides obedience training and can socialize their dog to overcome its anxiety. Dia uses Yelp to compare local dog trainers.
- Content accuracy
- Journey mapping
- The level of personalization to the individual
- Send-time optimization
- If you understand the underlying motivations and roadblocks of your audience members, you can start to create content that speaks to their needs.
- If you understand the underlying motivations and roadblocks of your audience members, you can unlock why they may go to your competitors and proactively write content to prevent that.
- If you understand the underlying motivations and roadblocks of your audience members, you are likely collecting other demographic data — like where your target audience lives and what radio stations they listen to. This makes it easier to place strategic outbound ads that align with their schedules and behaviors.
- Trick question. You don’t need to understand the underlying motivations and roadblocks of your audience members to create excellent content that sells. Great products sell themselves.
Why should you create a negative persona?
- To prioritize your marketing and sales efforts to the right people
- To know where to spend your ad budget
- To better curate a buyer persona story
- All of the above.
- Creating a buyer persona
- Journey mapping
- Implicit segmentation
- Explicit segmentation
- Run social media polls.
- Interview your marketing team.
- Run focus groups with customers.
- Publish online surveys.
- Stop sending the emails immediately. The subscribers have spoken.
- Reinvest all email marketing resources into social media platforms like TikTok, to see if users prefer to engage there.
- Start to A/B test areas like your subject lines to see if you can improve your open rate. If things don’t improve, consider reaching out to select customers for more information.
- Continue to send the emails. It’s likely a drop due to seasonality, but nothing to worry about immediately.
- A quiz that asks questions about their dog’s behavior and identifies what their dog is struggling with
- A blog post that explains the differences between a dog trainer, dog behaviorist, and veterinarian
- A YouTube video that provides recommendations on healthy dog food
- A case study that shares how a company helped a first-time dog owner overcome anxiety and teach obedience
What is the drawback to using the last touch attribution model?
- This model would show low-value touches (like email clicks) equal to high-value conversion activities (like demo requests).
- This model makes it difficult to justify your team’s impact on your company’s bottom line.
- This model lacks the ability to recognize actions that occurred outside a certain window of time.
- This model ignores potentially influential interactions that occurred on the path to purchase.
Buying insights reveal all of the following EXCEPT:
- Which buyers are receptive and which will ignore you
- What attitudes prevent your buyers from considering your solutions
- The age range of your buyers
- What resources your buyers trust as they evaluate their options
- unproven ideas; proven hits.
- proven hits; unproven ideas.
- small, proven ideas; huge, well-resourced hits.
- huge, well-resourced ideas; small, proven ideas.
- buyer’s journey / individual customer journey
- landing page / journey map
- internet / inbound marketing
- universe / careers
- Ineffective
- Repetitive
- Lucrative
- Boring
How does the linear attribution model calculate credit?
- Equal credit is assigned to all interactions that occurred before the conversion.
- 5% of credit to the first interaction, the interaction that created the contact, the interaction that created the deal, and to the interaction that closed the deal. The final 10% is assigned to the remaining interactions evenly.
- More credit is given to interactions that happen closer in time to the conversion.
- All credit is assigned to the last interaction that led to a conversion like a closed won deal.
- Attract
- Engage
- Delight
- Consideration
- True
- False
- Implement tracking.
- Analyze and report how people are behaving on your website.
- Use this information to segment your contacts.
- Use your segmentation to nurture.
- True
- False
True or false? It’s appropriate to offer monetary incentives for buyer persona interviews.
- True
- False
- True
- False
Try to uncover all of the following during a buyer persona interview EXCEPT:
- Their onboarding experience
- Hobbies
- Shopping preferences
- Blogs they read
- Your customers
- A fictional representation of your ideal customer
- A summary of your last 10 customers
- People who aren’t a good fit for your business
Fill in the blank: A negative persona is a person who_______.
- isn’t a good fit for your business.
- speaks negatively about your business.
- is the exact opposite of your buyer persona.
- you have not gotten the chance to talk to.
What is the difference between the buyer’s journey and customer journey?
- The buyer’s journey focuses on activities leading up to a purchase, while the customer journey extends beyond a purchase.
- The buyer’s journey is used by the marketing team, while the customer journey is used by the customer support team.
- The buyer’s journey focuses on attracting and engaging leads, while the customer journey focuses on delighting customers.
- The buyer’s journey focuses on how leads engage with your website, while the customer journey focuses on how customers engage with your website.
How can you ensure your blog content initiates action? Select all that apply.
- Include CTA offers for each of your personas.
- Use actionable and specific language.
- Design your CTA to stand out.
- Add exit intent pop-ups for each blog.
What’s the difference between single source attribution and multi-touch attribution models?
- There is no difference between single source attribution and multi-touch attribution models.
- Single source attribution models assign each contributing channel a slice of credit for the final conversion, while multi-touch attribution models only give credit to the channel most responsible for the final conversion.
- Single source attribution models assign credit to one touch point along the buyer’s while multi-touch attribution gives each contributing channel a slice of credit for the final conversion.
- Single source attribution reporting was invented first. Once technology advanced, multi-source attribution became the new method of reporting.
How can you refine your content distribution strategy?
- Set a content distribution goal.
- Identify your audience’s preferred channels.
- Run tests for new marketing channels.
- Align your strategy with sales initiatives.
- Define the interactions you want to track.
- Implement tracking.
- Analyze and report how people are behaving on your website.
- Use your segmentation to nurture.
- Run focus groups.
- Tap into audience insight tools.
- Review your analytics.
- Conduct one-on-one interviews.
What question can help define your awareness stage?
- How do buyers perceive the pros and cons of each solution?
- What symptoms are your buyers experiencing?
- What criteria do buyers use to evaluate the available offers?
- Who needs to be involved in the purchasing decision?
- Measurable
- Attainable
- Relevant
- Time-bound
When is an appropriate time to conduct a buyer persona interview?
- When the prospect is evaluating your solution
- A year after the customer purchased your solution
- After the customer went through onboarding
- After the customer completed the sales cycle, but before they go through onboarding
- Creating a buyer persona
- Journey mapping
- Implicit segmentation
- Explicit segmentation
- A quiz that asks questions about their dog’s behavior and identifies what their dog is struggling with
- A YouTube video that provides recommendations on healthy dog food
- A blog post that explains the differences between a dog trainer, dog behaviorist, and veterinarian
- A case study that shares how a company helped a first-time dog owner overcome anxiety and teach obedience
How do you develop an effective content distribution strategy?
- Set a content distribution goal, identify your audience’s preferred channels, and run tests for new marketing channels.
- Select one distribution channel, identify your audience’s preferred channels, and stay up to date with emerging channels.
- Set a content distribution goal, identify your audience’s preferred channels, and outline your distribution plan.
- Select one distribution channel, run tests for new marketing channels, and outline your distribution plan.
- A statistical model that helps you define the credit assigned to each interaction a visitor takes along their buyer’s journey at your organization.
- A type of marketing experiment where you split your audience to test a number of variations of a campaign to determine which performs better.
- A measure of the likelihood that the difference in conversion rates between a given variation and the baseline is not due to random chance.
- A type of marketing dashboard that helps you measure how well you’re solving for your buyer’s as they progress through their buyer’s journey.
What question can help define your consideration stage?
- How do buyers perceive the pros and cons of each solution?
- What symptoms are your buyers experiencing?
- How do buyers describe their challenges or goals?
- What criteria do buyers use to evaluate the available offers?
Why should you curate a buyer persona story?
- It’s easier for your employees to remember your persona
- It humanizes your persona to your employees
- It allows your employees to easily find commonalities when speaking to customers
- All of the above
How do you set an effective content distribution goal? Select all that apply.
- Determine your DRIs.
- Identify a purpose.
- Confirm it aligns with sales.
- Craft a SMART goal.
How can audience segmentation enhance your inbound marketing efforts?
- Audience segmentation can help you automate the most mundane marketing task so you can free up time for your and your team to focus on creative.
- Audience segmentation can help you A/B test and experiment with the type of experience you are providing to continue to optimize your marketing efforts.
- Audience segmentation can help you monitor your competitors social media efforts so you can see what resonates with your potential leads and customers.
- Audience segmentation can help you deliver personalized, unique experiences in your marketing outreach.
How does the full path attribution model calculate credit?
- Equal credit is assigned to all interactions that occurred before the conversion.
- 22.5% of credit to the first interaction, the interaction that created the contact, the interaction that created the deal, and to the interaction that closed the deal. The final 10% is assigned to the remaining interactions evenly.
- More credit is given to interactions that happen closer in time to the conversion.
- All credit is assigned to the last interaction that led to a conversion like a closed won deal.
What should you consider when identifying a marketing channel to test? Select all that apply.
- Target audience
- Your goals
- KPIs (key performance indicators)
- Available resources to create promotional assets
What are some ways you can deliver personalized experiences to your visitors? Select all that apply.
- Tailored Recommendations
- Email Blasts
- Dynamic Content
- Pillar Pages
- Instead of posting repetitive photos of your traditional (but oh-so-comfy) hiking boots, feature ways customers can use your products. Feature stunning photos of sunrise hikes and crackling campfires.
- Post the same content you post on your Instagram or Facebook accounts. Because that content already resonates with customers on those channels, it will most likely resonate with customer browsing Pinterest.
- Try out several different brand voices and concepts across your content, even if they don’t directly match your brand. Even if it feels off-brand at first, you’ll find your niche. Worst case, you have a couple of posts that fall flat.
- Curating Pinterest boards around the aspirations of your target customer— such as popular hiking and travel destinations.
How can you ensure your podcast content initiates action? Select all that apply.
- Include your CTA link in the show notes.
- Increase the volume when mentioning the CTA.
- Shorten your URL to keep CTAs concise.
- Consider mid-roll CTAs.
How can you ensure your video content initiates actions? Select all that apply.
- Experiment with different types of CTAs, like visual and verbal.
- Design your CTA to stand out.
- Include a CTA to your website if the content is hosted on YouTube.
- Repeat your CTA at least five times throughout your video.
- Understanding your ideal customers and key demographic information (such as income) can help you set realistic goals in terms of how much money you can make off of each customer.
- Understanding the type of content that your ideal customers want to engage will help you create content that delights them across all of your marketing channels.
- Understanding what your ideal customers are thinking and feeling as they browse your website helps you better manipulate their emotions and propensity to buy from you.
- Understanding your ideal customers helps you identify where you have the competitive advantage over your competitors.
- A CMS
- A content planning tool
- A CRM
- An analytics tool
What types of questions can marketing attribution answer? Select all that apply.
- What was the marketing team’s contribution to generated revenue this year?
- What assets drove the most leads last quarter?
- Which type of customers have the highest propensity to return and buy from us again?
- Why did our search campaigns outperform our social campaigns last month?
Which distribution channels allow you the most control over your content? Select all that apply.
- Guest posts
- Paid influencer ads
- Website
- Fully understand your persona and what they like to read about.
- Develop a unique brand voice and tone.
- Write at least one blog article a day to prove to your audience that you’re a thought leader.
- Use a blogging layout that makes it easy for the reader to locate evergreen content.
- Attract
- Engage
- Delight
- Consideration
Which of the following is an example of a buyer’s journey?
- Dog-owner Dia is a first-time dog owner that rescued an adult dog from a local shelter. They work from home and enjoy playing with their dog on breaks. They enjoy watching dog training YouTube videos and subscribe to channels like “The Pawfect Pup” and “Ruff Life”.
- Dog-owner Dia hired a local dog trainer to teach their dog obedience. They want to make the most of their sessions with their dog trainer, but unsure how. Dia receives a reminder email about their upcoming session, which includes details on how to prep for the session.
- Dog-owner Dia struggles to handle their dog on walks. Their dog disobeys commands and has anxiety when approaching new dogs. They’re looking for a local dog trainer that provides obedience training and can socialize their dog to overcome its anxiety.
- Dog-owner Dia hired a local dog trainer to teach their dog obedience. They’ve completed three dog training sessions and are already seeing a positive change in their dog’s behavior. They leave a five-star Yelp review for the dog trainer and recommend the trainer to friends.
What role can attribution play in your reporting strategy? Select all that apply.
- Marketing attribution can help you identify your highest and lowest performing pieces of content.
- Marketing attribution can help you conduct market research to forecast what types of changes you should make to optimize your content.
- Marketing attribution can help you effectively assign different tasks and to-do lists to your team members to ensure your entire team continues to collectively solve for your customers.
- Marketing attribution can help you determine what channels and campaigns are effectively generating leads and customers for your organization.
